Localbites

LocalBites ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies, please do not access or use our Service.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Place an order
Sign up for our newsletter
Contact our customer support
Participate in promotions or surveys

The personal information we collect may include:

Contact information (such as name, email address, phone number)
Delivery address
Payment information (processed securely through our payment processors)
Profile information (such as profile picture, preferences)
Any other information you choose to provide

1.2 Automatically Collected Information

When you access or use our Service, we may automatically collect certain information, including:

Device information (such as device type, operating system)
Log data (such as IP address, browser type, pages visited)
Location data (with your permission)
Usage information (such as how you interact with our Service)
Cookies and similar tracking technologies

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our Service
Process and deliver your orders
Communicate with you about your orders, account, or customer service inquiries
Send you marketing communications (with your consent)
Personalize your experience
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues or fraudulent activities
Comply with legal obligations

3. Sharing Your Information

We may share your information with:

Restaurant Partners: To fulfill your orders and provide you with the best service.
Delivery Partners: To deliver your orders to the specified location.
Service Providers: Who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

4. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you
The right to request correction of inaccurate personal information
The right to request deletion of your personal information
The right to object to processing of your personal information
The right to data portability
The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we learn that we have collected personal information from a child under the age of 16, we will promptly delete it. If you believe we have collected personal information from a child under 16, please contact us.

8. Cookies Policy

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@localbites.co.ls
Phone: +266 5918 1310
Address: Ha Tsiu, Maseru, Lesotho