Help Center
Find answers to your questions and get the support you need
Frequently Asked Questions
How do I place an order on LocalBites?
You can place an order by browsing our partner restaurants, selecting items to add to your cart, and proceeding to checkout. You'll need to be logged in to your account and have a delivery address saved.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, mobile money payments, and cash on delivery (depending on your location).
How long does delivery usually take?
Delivery times typically range from 30-45 minutes depending on your distance from the restaurant, order volume, and weather conditions. You'll see an estimated delivery time when placing your order.
Can I track my order in real-time?
Yes! Once your order is confirmed and picked up by a delivery rider, you can track its progress in real-time through our app or website.
How do I report an issue with my order?
If you experience any issues with your order, you can report it through the 'Order Help' section in your account or contact our customer support team directly.
Do you have a loyalty or rewards program?
Yes, we offer a rewards program that lets you earn points on every order. These points can be redeemed for discounts on future orders.
Contact Us
Get in Touch
Our support team is available to help you with any questions or concerns.
Phone Support
+266 5918 1310
Monday - Friday: 9am - 10pm
Saturday - Sunday: 10am - 11pm
Email Support
help@localbites.co.ls
We typically respond within 24 hours
Send Us a Message
Order Issues
Need Immediate Assistance?
If you're experiencing issues with a current or recent order, we're here to help you resolve them quickly.
For Active Orders
If your order is currently in progress and you need immediate assistance:
- • Call our urgent support line: +266 5918 1310
- • Use the live chat feature in the app/website
- • Contact your assigned delivery rider directly
For Past Orders
For issues with orders you've already received:
- • Submit a report through your order history
- • Email us with your order number
- • Call our customer service line during business hours